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Administrative Officer (Complaints), Integrity

Job no: 573254
Work type: Full time - Continuing/Permanent
Categories: Administration, Student Administration

  • Convenient CBD location
  • Full-time, continuing position
  • $66,458 + super

Our Organisation

RMIT is a global university of technology, design and enterprise.  Our mission is to help shape the world through research, innovation, teaching and engagement, and to create transformative experiences for our students, getting them ready for life and work.

The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University’s strategies related to RMIT’s academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Academic Registrar's Group (ARG) is responsible for the administrative, policy and governance activities of the University which relate to the student lifecycle. The ARG operating environment is highly complex; the University has more than 80,000 students enrolled in both vocational and Higher Education programs, at campuses in Melbourne, Europe and Vietnam, and at several offshore location in conjunction with educational and industry partners.

The Role and Your Responsibilities

The Administrative Officer provides support towards the effective administrative processes and functions for RMIT’s Integrity unit, with a focus on functions within the complaints and student conduct teams. You will work collaboratively with the Senior Advisors within those teams and across the Integrity unit, and you will assist with the provision of frontline administrative support services and referral management for student and third-party complaints.

Skills & Experience Required

Applicants with experience in a similar triage/intake complaint handling role are strongly encouraged to apply. The successful candidate will have demonstrated experience in being a proactive member of an administrative team, preferably in a higher education context. Your ability to work in a self-directed manner to contribute to a positive experience for all who interact with RMIT services will be essential to this role. You will possess analytical and problem-solving skills, as well as experience in handling sensitive and confidential issues. Furthermore, you will have demonstrated high-level computer skills using Word, Excel, databases, Internet and email with the focus on accuracy and attention to detail.


You will have:

      Undergraduate qualification, and/or

      extensive equivalent work experience.

Note: Appointment to this position is subject to passing a Working with Children check.

To Apply

For further information, please visit our careers website using job ref #573254.

Download File PD - Administrative Officer Complaints, Integrity.pdf

Applications close on Sunday 24th February 2019. 

Applicants are requested to separately address the key selection criteria as outlined in the Position Description. 

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Application close: AUS Eastern Daylight Time

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