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Academic Services Coordinator

Apply now Job No: 575203

  • Convenient CBD location
  • Full time, continuing position
  • $85,065-$92,077+ super

The Organisation

RMIT is a global university of technology, design and enterprise. Our mission is to help shape the world through research, innovation, teaching and engagement, and to create transformative experiences for our students, getting them ready for life and work.

This role sits within The College of Design and Social Context which encompasses RMIT University‚Äôs renowned art, architecture, design, built environment, communication, and social science disciplines. The college has 24,500 students and over 1,000 staff located in 9 schools.

Position Summary

The Academic Services Coordinator shares responsibility for effective guidance on academic administration activities and processes across all College of Design and Social Context programs, levels of qualification, modes and locations.  These positions ensure efficient and effective communication of academic policy and procedures between the College office, schools and associated service areas across the University. Through proactive coordination of all aspects of academic administration and quality customer service provision, these positions make a key contribution to improving the student experience across the full student life cycle, and lead cultural and work practice changes required to support the operational objectives of DSC College and schools.

Key Accountabilities

  • Provide high level academic administration advice and support to professional, teaching and academic staff across all academic careers and, in conjunction with schools and central areas, develop workable solutions to complex program and academic administrative issues.
  • Model best practice and work closely with DSC school Academic Services Coordinators/Managers to increase quality, consistency and efficiency of academic services delivery across all programs and locations. Foster a quality focussed work culture and culture of collaboration and continuous improvement by providing tools and opportunities to stakeholders to proactively contribute ideas and build capability.
  • Initiate, lead and project manage academic administration process improvement projects across the College including the development of implementation plans, milestones and measuring success.
  • Represent DSC Schools on university projects and contribute to and coordinate the effective implementation across DSC schools. Provide information and advice to DSC College Project Control Group members as required.
  • Provide subject matter expertise to support program development, amendments and discontinuations and manage the college process of endorsing relevant program academic development documentation for publication.
  • Coordinate student appeals and manage student complaint resolution within the relevant policy frameworks.
  • Liaise with DSC College Manager, Quality Enhancement on the effective resolution of auditing and compliance requirements including data analysis and reporting.
  • Actively participate on committees and advisory groups through the provision of subject matter expertise, advice and information as a representative of the College. Maintain effective working relationships with key University groups and external stakeholders to achieve effective outcomes.

Key Selection Criteria

  • Demonstrated experience and expertise in the provision of quality academic administration services, including a demonstrated working knowledge of the policy environment governing higher education and Vocational Education.
  • Proven initiative and problem-solving skills and a demonstrated ability to develop innovative and creative solutions and manage complex tasks to achieve desired outcomes.
  • Excellent organisational and project management skills, utilising effective management principles of working to deadlines, planning, resource allocation, communication, implementation, evaluation and reporting.
  • Demonstrated ability to manage activities both autonomously and cooperatively as a team member within required timelines.
  • Highly developed interpersonal skills and strong written and verbal communication skills, with the ability to communicate effectively at all levels across the university.
  • High level of computer literacy including: spread sheets, databases, presentation software, email, internet research tools and student management systems.

Download File Coordinator, Academic Services 50018365 .pdf

For further information please contact Margaret Cook, Senior Talent Acquisition Advisor on +61 3 9925 9092 or 

Applicants are requested to separately address the key selection criteria as outlined in the Position Description.



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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